​​​​ Francisco Sosa Garcia

July 2020 - 2021   TELEPERFORMANCE - Senior Manager of Technology, Automation and Process Improvement 

This global company of French origin with a presence in 170 countries specialized in contact centers has a technology area focused on user satisfaction through digital transformation. In this unit I collaborated on Chatbot projects, robotic process automation and topics related to artificial intelligence such as audio-to-text transcription.

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July 2019 - 2020     PROBOT - Process Robotics Consultant

Responsible for the design and deployment of the architecture and infrastructure for the company's process robotics in a Cloud environment (AWS). PROBOT provides consulting, analysis, design and deployment services of autobots for process automation.

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March 2019 - July 2019 Lean Business Group - BIMBO - Process Robotics Consultant

I provided support to different projects related to Process Robotics, for business automation and efficiency.

I am interested in topics related to RPA architecture, as well as the use of iBPM and AI in business processes.

Sep 2016 - Dec 2018   Santander, Deputy Director Golden Sources Market Risk

In charge of the government and management of the applications "Golden Sources" or "Sources of Reputed Information for GBM Market Risks", called "Market Risk Information (MRI) & Management Information System (MIS)"  through which the generation of information for the P&L of the Country is carried out as well as the calculation of the  Market Metrics (Financial Greeks). Of these areas in my charge, we managed to reduce operation incidents by up to 60% and implement a management model that accelerated the response time to application incidents.

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Additionally, I was entrusted with the management of the operation parametry and market vectors, that is, the processing of all the rates, prices, instruments and configurations related to the market operating systems. For this area we managed to reduce operational risk.

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Sept. 2015 - Sep 2016   Santander, Consultant for Risk Information / Dataware House (DWH)

Analysis of information for the construction and provisioning of the DWH for Credit Risks. And analysis for the construction of the Corporate Operational Data Store component, following the Risk Data Aggregation & Risk Report Framework Model (Chife Data Office)

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Sept 2013 - Sept 2104     ScotiaBank, Deputy Director Information Management Architect (Business Intelligence)

Responsible for the construction of the Corporate DWH, instrumentation of BI & Data Governance technology, coordination of ETL work, Data Modeling and operation of the infrastructure as well as related applications.

Jun 2013 - Sep 2013     ScotiaBank, Deputy Director of Reengineering, Metrics, Models and Simulation.
Analysis and optimization of processes, mathematical modeling and process simulation. Instrumentation of the operational metrics area.

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Jan 2012 - Jun 2013     Energía Libre S. de RL, Deputy Director of Development

Development of technologies for the generation of renewable energy, such as solar thermal, wind and photovoltaic energy for domestic consumption. Process and systems engineering for the production and operation of the company. Systems and design of electronic circuits and electromechanical actuators.

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Jan 2009- Aug 2011     HSBC Mexico  /  Information and Customer Management / Deputy Director / DWH

Grupo Financiero HSBC is one of the largest financial and banking groups in Mexico, with 1,078 branches, 6,134 ATMs, and approximately eight and a half million customers. Assets MXN $ 496,054 million. 
As corporate deputy director of DWH (DataWare House), I reengineered the business intelligence processes and services, strategic information analysis, Data Governance, DataMarts infrastructure and application architecture, data source CRM and BI for Mexico and Latin America.

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May 2006 - 2009     HSBC México, BTU PFS Deputy Director 

From the sub-direction I implemented reengineering projects (SixSigma), DWH and critical systems for strategic business areas, such as personal banking (PFS), TDC,  ATMs, among others, using analytical and process simulation models and resource optimization techniques, thereby positively impacting yields in Mexico and the region.

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May 2005-2006     HSBC México, Multiple Banking Institution / Manager

As a modeling and simulation manager. Generated analytical information to the reengineering and business transformation teams. Design the operating model of the subdivision and the business efficiency area.

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Oct 2002- Apr 2005   Systems Consulting / Systems Manager

Consultant in technology, application development and strategic planning for corporate clients such as CFE Technology Museum, Aeroméxico, Mexico City International Airport, VW, among others.

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Jan 1999 - Sep 2002   Mexico City International Airport ((AICM) / IT Assistant Manager

The AICM is the largest metropolitan airport in Latin America, serving more than 26 million passengers a year and supporting around 890 daily landing and take-off operations.

I did the planning and instrumentation of the infrastructure and systems architecture. Support for critical business and operational applications (radar replication, ground operation tower systems and aircraft-to-platform assignment). I instrumented the data telecommunications infrastructure. (PBX, FO BackBone, microwave links, SmartSwitches) and reengineering.

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Jan 1991 - December 1998     Banco Nacional de México, SA (BANAMEX) / Senior Systems Engineer

Within the Information and Banking Technology Laboratory (ITB) I developed analysis and approval of technology. Additionally, I performed functions in different areas on topics of: local networks, Development and - Design and instrumentation of the corporate multimedia laboratory  (ATMs, e-learning, etc.)